The video is skipping or lagging! What now?

Sorry for the trouble! Here's a list of solutions or devices that should help fix your playback issue:

Computer:

iOS (iPhone & iPad):

Android:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Restart the Android device.
  • Reboot your internet modem and/or wireless router.
  • If having trouble with the free VHX Android app, try these things:
    • Logout of the app and log back in.
    • Totally close and restart the app.
    • Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
    • Restart your device and open the app.

Apple TV:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Restart the Apple TV device.
  • Reboot your internet modem and/or wireless router.

Roku:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Restart the Roku device.
  • Reboot your internet modem and/or wireless router.

Chromecast: 

  • Make sure your device and Chromecast are on the same wifi network.
  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.